Goodbay was chosen because of its ability to provide high quality, well-spoken agents that delivered the level of service that met the client's strict requirements. Goodbay took the client's training program and order-entry system and integrated them into its systems so that Goodbay's agents could get ramped up rapidly. Learning the training was important for the client because it ensured that Goodbay agents would handle the calls as if they were full-time employees of the client.
The final result was the client rolled out the program on schedule, had all the calls necessary to accurately and professionally handled and was able to grow the business profitably with confidence.
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