Our experienced training staff is headed by Ron Schakowsky. Mr. Schakowsky has developed and implemented proven sales, sales management, customer service, marketing and incentive compensations programs that maximize a call center’s top and bottom line.
As a national speaker, facilitator and strategist for over 15 years, Mr. Schakowsky conducts strategic planning sessions, retreats, training programs and has coached and developed sales and service programs for inbound and outbound call centers across the country.
Mr. Schakowsky will develop and manage the Pilot and Performance Guarantee program for your company.
In addition, our delivery of excellent quality of call handling by controlling the following four criteria:
Pre-Call Training
Goodbay’s emphasis and time spent on pre-call training ensures fluent knowledge of the subject matter by our staff and provides the foundation for successful calls. Learn about our training methodology here
On-Going Monitoring & Coaching
Once the agents are trained, to ensure continual success in the project, our training staff regularly monitor and coach the agents to ensure they are appropriately following the policies and procedures laid out by your firm, and to make sure that the performance of customer service or customer acquisition is hitting the performance metrics guaranteed to our clients. Any necessary modifications are caught early and rectified to deliver the service we promise.
Excellent Staff Qualifications
The best training in the world would be useless unless the student had the talent and motivation necessary to perform. Our staff has excellent neutral accents, raw intelligence and the diligence to excel and deliver quality calls for you. All of our staff are college graduates and speak well. Take a look at some of the resumes of our staff here
Incentive Programs
Even the best staff needs to be incented well to perform. Our staff is given highly competitive salaries (enough to hire their own live-in domestic helper at home) and treated very well. This allows us to pick and choose the highest qualified and more eloquent individuals. In addition, they are provided a incentive plan which is tied to the performance of your project. Their quarterly bonus is dependent on the success of your call-handling and your satisfaction.
By combining all of these strategies, Goodbay is able to ensure a highly qualified, well-spoke team that can deliver the quality we promise.
